Hotel Front Desk Clerk (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

10h•Onsite

About The Position

The Hotel Front Desk Agent provides friendly, aggressive hospitality in accordance with the Family-Style Service model. The role greets and assists guests during check-in and checkout, provides information and directions about property services, and works to improve helpful service and reduce customer wait times. The Front Desk Agent also supports hotel operations through guest reservations, payment processing, room-readiness coordination, and timely delivery of guest messages and packages.

Requirements

High school diploma or equivalent required.
Must be able to obtain Responsible Vendor Certification.
Superior customer service skills required.
Experience in data entry and dealing with the public required.
Computer usage skills required.
Must be able to work well with coworkers and as part of a team.
Must be able to work a flexible schedule, including nights, weekends, and holidays as necessary.
Professional appearance and demeanor required.
Strong interpersonal skills required.
Must be able to read, write, speak, and understand English.
Must be able to stand for long periods; bend, stoop, crouch, kneel, twist, balance, and work at a desk; lift and carry up to 25 pounds; and move throughout Casino/Hotel and front desk areas for the entire shift.
Must respond to visual and aural cues and remain calm while handling multiple customer demands in a fast-paced environment.
Must tolerate areas containing secondhand smoke.
Must have manual dexterity to operate a computer, telephone, photocopy machine, fax machine, ten key embosser, printer, and bar encoder.

Nice To Haves

Career interest in hospitality or a related industry preferred.
Proficiency in Microsoft Word, Office, Outlook, and Excel, and knowledge of an LMS system preferred.

Responsibilities

Greets and welcomes customers in a friendly manner and represents Caesars as a customer-service role model.
Understands and supports Caesars’ mission, vision, and values.
Keeps informed about special events, promotions, and player programs.
Resolves guest issues and complaints promptly, courteously, and efficiently using Service Recovery tools.
Seeks ways to improve service and reduce customer wait times.
Accurately checks guests in and out and ensures guest interactions are courteous, informative, and thorough.
Ensures Housekeeping has cleaned rooms before issuing keys.
Posts charges and settles folios for individuals, groups, and due-outs communicated through Housekeeping.
Accepts cash, credit cards, and comps as payment, obtaining appropriate approval and authorization.
Maintains an operating bank, renders bills, and issues change.
Provides reservations for Casino/Hotel guests, including restaurants and special events on the property.
Ensures timely delivery of messages, mail, and packages for guests and hotel departments.
Works with the Executive Host to ensure complimentary and high-end amenities are provided according to agreed arrangements.
Maintains knowledge of the hotel, community, and special events to provide superior guest service.
Maintains a positive and enthusiastic demeanor with internal and external guests.