Poker Supervisor (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

About The Position

The Poker Supervisor oversees the Poker Room, tracks players when necessary, and protects games while providing friendly, helpful service to guests. The role includes seating players, coordinating with dealers, managing poker funds and paperwork, addressing guest concerns, and supervising employees. The supervisor also supports regulatory compliance and maintains a safe and secure environment.

Requirements

High school diploma or GED.
Five years of previous Poker dealing experience.
Ability to obtain a Non-Key LA Gaming license and Responsible Vendor Certification.
Excellent customer relations and communication skills.
Knowledge of basic addition, subtraction, multiplication, and division, and ability to perform basic math without a calculator.
Ability to get along with co-workers and work as a team.
Ability to maneuver between Poker tables and reach, pull, bend, crouch, and kneel around Poker tables and the Poker bank.
Ability to lift up to 30 pounds.
Ability to respond to visual and aural cues.
Well-groomed appearance.
Ability to read, write, speak, and understand English.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Ability to work at a fast pace and in stressful situations.
Availability to work any day of the week and any shift.

Responsibilities

Acknowledge, greet, and converse in English with customers waiting to be seated at an active Poker game.
Seat customers at available Poker tables and notify the Dealer when a new player is seated.
Make seat changes and record them accurately.
Transfer monies from the Cashier to customers.
Watch games during critical hours and assemble games when enough seats are available.
Ensure games are not left weak or unattended.
Handle customer concerns when necessary.
Accurately maintain the brush bank and perform mathematical computations when buying and selling chips or money with the Cashier.
Answer the telephone and maintain the Poker Bank.
Complete appropriate paperwork.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Interview, train, and select employees.
Conduct performance reviews.
Make or recommend wage increases and promotions.
Provide for safety and security.
Handle Team Member complaints or grievances.
Recommend or administer disciplinary action.
Plan work, supervise employees, and monitor their work.
Monitor compliance with federal, state, and gaming laws.