Cage Cashier- Day (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

About The Position

The Cage Cashier and Caesars Rewards Representative provides friendly, efficient, and accurate cashiering services to customers and Team Members. The role delivers high-level customer service while enthusiastically promoting the Caesars Rewards program. The position includes operating a cashier bank or window, handling and reconciling funds, moving carts and verifying coin transfers, supporting customer accounts and promotions, and helping customers resolve service issues. The employee is expected to follow regulatory, departmental, and company policies and to meet attendance guidelines.

Requirements

High school diploma or GED.
General cashiering background or prior money-handling experience.
Ability to obtain a Non-Key Louisiana Gaming License and Responsible Vendor Certification.
Ability to count money and coins accurately.
Ability to read, write, speak, and understand English.
Ability to work well with coworkers and as part of a team.
Ability to work any shift and fluctuating window times.
Ability to lift up to 50 pounds.
Ability to stand for long periods.
Ability to bend, reach, kneel, twist, and grip items.
Ability to respond to visual and aural cues.
Well-groomed appearance.
Ability to maneuver to all areas of cashiering stations and the vault.
Ability to work at a fast pace and remain calm and professional in stressful situations.
Ability to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.

Responsibilities

Operate an assigned bank or window according to procedures and regulations.
Verify the previous count sheet for an assigned bank or the Main Bank count sheet for a window.
Count down the bank or window at the end of each shift and reconcile it to cage accountability or window impressment.
Transfer carts to and from the vault, cage, change banks, and poker room.
Operate coin-wrapping equipment and verify coin transferred from the main cage to the vault.
Represent Caesars professionally and encourage others to do the same.
Greet and welcome customers, and serve as a Caesars Rewards and customer-service role model for Team Members.
Understand, value, and support Caesars Rewards, special events, promotions, and player programs.
Resolve customer issues according to the Family-Style Service model using Service Recovery tools.
Seek ways to improve friendly, helpful service and reduce customer waiting time.
Communicate the benefits of the customer loyalty program and encourage customers to play at Caesars.
Cross-sell property events and amenities, including shows, promotions, hotels, and restaurants.
Promote customer confidence in Caesars Rewards through customer interactions.
Understand competitors’ programs and make favorable comparisons.
Promote and execute customer promotions accurately.
Create and maintain customer accounts using Caesars computer systems.
Issue comps according to department guidelines.
Ensure data accuracy and integrity.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Perform other duties as assigned.