Poker Dealer (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

3d•Onsite

About The Position

The Poker Dealer creates an entertaining environment for guests and provides courteous, friendly, and prompt service while dealing poker games. The role involves handling money and chips accurately, supporting guest satisfaction, following casino and regulatory procedures, and coordinating with casino operations and security to identify cheating attempts or irregularities. The dealer may also perform Pit Clerk functions.

Requirements

At least 6 months of dealing experience and/or successful completion of dealer school or a program at an accredited institution.
Must be able to obtain a Non-Key LA Gaming License and Responsible Vendor Certification.
Knowledge of card games.
Strong money-handling and documentation skills.
Knowledge of casino rules, procedures, and regulations pertaining to Table Games.
Ability to work well with coworkers and collaborate across departments and management levels.
Upbeat personality when interacting with guests and fellow Team Members.
Ability to bend, crouch, kneel, twist, lift, and work at a desk when performing Pit Clerk functions.
Ability to respond to visual and aural cues.
Ability to read, write, speak, and understand English, and to greet and converse with customers in English.
Well-groomed appearance.
Ability to operate a typewriter, computer, telephone, ten-key adding machine, calculator, photocopy machine, and fax machine.
Ability to lift, pull, push, or carry up to 40 pounds.
Manual dexterity to handle paperwork and operate computers and other Pit equipment.
Ability to work inside and continuously maneuver around the Pit area and throughout the hotel/casino property.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Ability to work at a fast pace and in a stressful environment.
Ability to work any day of the week and any shift.

Nice To Haves

High school diploma preferred.

Responsibilities

Anticipate customer needs and provide prompt, courteous, and friendly service.
Become familiar with guests’ names and personal facts.
Study other games and services offered at the property.
Follow departmental, regulatory, and Company policies and procedures, including applicable federal and regulatory laws and guidelines.
Handle money and provide guests with accurate and appropriate chips.
Strive to build and achieve customer satisfaction.
Use appropriate discretion when communicating special promotions to customers.
Coordinate with the Casino Operations supervisor and Security to detect and prevent cheating attempts and report floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
Act as a role model and represent Caesars positively, encouraging others to do the same.
Perform Pit Clerk functions as required.