Poker Dealer (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

About The Position

The Poker Dealer creates an entertaining environment for guests and provides courteous, friendly, and prompt service while dealing poker games. The role requires accurate money and chip handling, knowledge of card games and table-game procedures, and attention to regulatory and company policies. The dealer works with Casino Operations supervisors and Security to detect cheating and report irregularities. The position also requires working throughout the pit and hotel/casino property, potentially at a fast pace and in a stressful environment.

Requirements

At least 6 months of dealing experience and/or successful completion of dealer school or a program at an accredited institution.
Must be able to obtain a Non-Key LA Gaming License and Responsible Vendor Certification.
Knowledge of card games and casino rules, procedures, and regulations pertaining to Table Games.
Strong money-handling and documentation skills.
Ability to work well with coworkers as part of a team across departments and management levels.
Upbeat personality when interacting with guests and fellow Team Members.
Ability to bend, crouch, kneel, twist, lift, and work at a desk when performing Pit Clerk functions.
Ability to respond to visual and aural cues.
Ability to read, write, speak, and understand English, and to acknowledge, greet, and converse in English with customers.
Well-groomed appearance.
Ability to operate a typewriter, computer, telephone, ten-key adding machine, calculator, photocopy machine, and fax machine.
Ability to lift, pull, push, or carry up to 40 pounds.
Manual dexterity to handle paperwork and operate computers and other Pit equipment.
Ability to work inside and continuously maneuver around the Pit area and throughout the hotel/casino property.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Ability to work at a fast pace and in a stressful environment.
Must be able to work any day of the week and any shift.

Nice To Haves

High school diploma preferred.

Responsibilities

Create an entertainment environment and provide courteous, friendly, and prompt service while dealing poker games.
Anticipate customer needs and become familiar with guests’ names and personal facts.
Study other games and services offered at the property.
Follow department policies and procedures, including applicable federal and regulatory laws and guidelines.
Handle money and provide guests with accurate and appropriate chips.
Work to build and achieve customer satisfaction.
Use appropriate discretion when communicating special promotions to customers.
Coordinate with Casino Operations supervisors and Security to detect and prevent cheating and report floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
Serve as a role model and represent Caesars positively, encouraging others to do the same.
Adhere to regulatory, departmental, and company policies.