Front Desk Clerk - HALL Arts Hotel

Coury Hospitality•Dallas, TX

About The Position

The Front Desk Clerk is a highly visible position with a direct impact on the guest experience. The clerk welcomes and assists guests, visitors, and staff in a warm and courteous manner; oversees guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The role requires a strong commitment to guest satisfaction while working in a fast-paced environment, coordinating with hotel teams, and maintaining professional and security standards.

Requirements

Ability to communicate clearly and pleasantly in spoken and written English, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction; enjoys public contact.
Ability to handle guests who are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation and ability to enter information accurately and efficiently into computer systems.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure and attend to multiple tasks.
Knowledge of hotel facilities and features and of the local area and surrounding communities.
Ability to maintain excellent attendance and punctuality.
Ability to stand for long periods of time.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Greet guests and visitors promptly and professionally, and offer assistance to those who appear to need help.
Register guests with advance reservations and assist walk-in visitors seeking accommodations.
Set up accurate guest accounts according to guest preferences, including room type and payment, and accommodate room changes promptly.
Maintain knowledge of hotel rates, promotions, room types and layouts, services and amenities, restaurant offerings and hours, and the hotel's historical significance.
Provide information about city attractions, community events, and nearby points of interest.
Help resolve guest issues and respond to special requests; listen empathetically to service failures, promptly report them to management, and carry out appropriate service recovery.
Settle guest accounts at checkout, process payments, and follow accounting procedures and cash-handling policies.
Respond courteously and accurately to questions from guests, visitors, and coworkers.
Maintain proper key control and follow security measures and safety procedures, including life-safety and emergency or fire-evacuation protocols.
Work cooperatively with front office and administrative staff, including Valets, Bellman, Sales, and Accounting; treat coworkers professionally and share relevant guest information with designated departments or personnel.
Handle lost-and-found items properly.
Report accidents, injuries, unsafe conditions, and maintenance issues to management or maintenance.
Wear the required uniform and meet professional grooming standards.
Maintain confidentiality of guest and hotel information.
Participate in ongoing training and perform other duties as assigned.