Hotel Front Desk
About The Position
The Front Desk Agent greets and registers hotel guests, provides prompt and courteous service, and closes out guest accounts when their stay is complete. The role involves responding to guest requests, sharing accurate information about hotel outlets and local attractions, completing reservations and check-in procedures in a computer system, issuing electronic keys, processing credit and debit cards, and ensuring guest satisfaction at checkout. The agent is expected to use sound judgment and follow company and department policies, procedures, and supervisory directives. Weekend and holiday availability is required.
Requirements
- High school graduate.
- Ability to use a calculator.
- Ability to effectively serve internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Ability to stand and move throughout the front office while continuously performing essential job functions.
- Ability to read, listen to, and effectively communicate in English.
- Ability to access and enter information using a moderately complex computer system.
- Hearing and vision sufficient to observe and detect signs of emergency situations.
- Availability to work weekends and holidays.
Nice To Haves
- Prior hospitality experience preferred.
Responsibilities
- Greet guests immediately with a friendly, sincere welcome and a positive, clear speaking voice.
- Listen to and understand guest requests, then respond with appropriate action.
- Provide accurate information, including outlet hours and local attraction locations.
- Complete guest registration by entering and retrieving information in the computer system and confirming guest count, length of stay, and room rate.
- Select rooms based on guest needs.
- Code electronic keys.
- Verify and process credit and debit cards.
- Answer telephone calls promptly using clear, positive English.
- Close guest accounts at checkout and determine whether guests are satisfied.
- Perform duties outside normal responsibilities as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
