HOTEL FRONT DESK

Town Pump, Inc.•Belgrade, MT

19h

About The Position

The Town Pump Hotel Group is seeking a motivated, outgoing Hotel Front Desk Agent who models its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The agent provides guest transactions and hospitality services in accordance with Town Pump and brand operational standards, and works to ensure the best possible guest experience within company guidelines. The role includes selling hotel rooms by phone and in person, explaining amenities and benefits, and attempting to close each inquiry. Agents also identify and submit sales leads through conversations with guests, reviewing reports, listening, and observation. The position may include additional hotel duties such as cleaning public areas, assisting with breakfast service, folding laundry, and occasionally cleaning a guest room. Town Pump describes itself as a growing company with opportunities for career growth.

Requirements

Knowledge of hotel and guest service operations.
Experience working with a computer and performing data entry.
Ability to use multi-line phone systems.
Communicate courteously and professionally with teammates, management, and guests.
Be punctual and flexible with work schedules.
Display pride and integrity in job performance and work independently amid frequent interruptions.
Maintain confidentiality of guest, company, and property information.

Nice To Haves

Experience with cash handling and credit card transactions is preferred.

Responsibilities

Greet guests pleasantly and handle check-ins, check-outs, billing, reservations, phone transfers, and other service and hospitality requests.
Sell hotel rooms over the phone and in person, explain amenities and benefits, and attempt to close each inquiry.
Identify and turn in sales leads by engaging guests in conversations, reviewing hotel reports, listening, and observing.
Complete the front desk sales review checklist to help identify potential sales leads.
Provide the best possible guest experience while following Town Pump operating guidelines and brand standards.
Complete required company- and brand-specific training or certifications in a timely manner, and complete tasks and assignments on the Daily Front Office checklist.
Maintain secure master key control, including signing keys out and in and keeping them secure.
Maintain proper cash control and keep the cash drawer locked and secure.
Collect and post incidental charges to guest rooms, such as fax, pet, and cleaning charges.
Use the communications book to maintain shift communications; report known service, equipment, and property issues and ensure work orders are in place.
Keep the front desk and work area clean, organized, and clutter-free.
Maintain confidentiality of guest, company, and property information in accordance with Town Pump expectations.
As needed, clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and perform other hotel duties.