Hotel Front Desk

Sonesta International Hotels Corporation • Sonesta Columbus, OH

5d

About The Position

The Front Desk Supervisor helps lead the team responsible for delivering a welcoming, seamless guest experience from check-in through check-out. The role supports Front Desk operations, guest satisfaction, team coordination, and daily hotel operations in a fast-paced hospitality environment. The position works with guests and other hotel departments to ensure interactions reflect Sonesta’s service culture and operational standards.

Requirements

• Previous experience in a hotel, Front Desk, hospitality, retail, restaurant, or customer service setting is preferred.
• Strong communication, interpersonal, and guest service skills, with a friendly and professional attitude.
• Ability to multitask and work in a fast-paced hospitality environment.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability for mornings, evenings, weekends, holidays, and overnight shifts as needed.
• Service-focused, collaborative mindset and interest in hospitality, teamwork, and guest engagement.

Nice To Haves

• Experience using PMS systems, reservations platforms, and POS systems is preferred.
• Experience handling cash transactions is preferred.

Responsibilities

• Welcome guests and provide customer service during check-in, check-out, and throughout their stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions and payments, and handle cash accurately using PMS and POS computer systems.
• Respond promptly and professionally to guest concerns, service requests, and recovery situations.
• Maintain knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and hotel leadership to support hotel operations.
• Assist with room inventory management, upselling, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards in Front Desk and lobby areas.
• Follow hotel procedures, brand standards, safety guidelines, and guest service expectations.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed