Hotel Front Desk

Holiday Inn Express Cape Coral • Cape Coral, FL

5d

About The Position

The Hotel Front Desk team member at Holiday Inn Express Cape Coral is responsible for delivering a positive guest experience, particularly during guest arrival and departure. The role responds to guest requests, provides recommendations and thoughtful touches, and resolves challenges throughout guests’ stays. Team members may upgrade guests, promote hotel services and amenities, and upsell products. The position is offered part-time or full-time and requires a flexible schedule, including weekends.

Requirements

• Strong customer service skills.
• Dependability.
• Friendly, authentic, caring, and thoughtful approach.
• Flexible schedule, including weekends.
• Follow established management policies, procedures, and brand standards.
• Use property management system data and follow proper cash-handling procedures.

Responsibilities

• Build relationships with guests and respond to their needs to ensure a positive guest experience.
• Handle guest arrival and departure experiences and respond to operational needs related to guest requests.
• Resolve guest challenges throughout their hotel stay.
• Upgrade guests as required.
• Promote services and amenities and upsell products.
• Follow policies and procedures established by Lexington Management and brand standards.
• Review property management system data and follow cash-handling procedures to ensure property operations and guest accounts are accurately reflected.
• Foster open communication, productive working relationships, and a strong guest focus.

Benefits

• Holiday and vacation pay.
• Travel discounts.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid group life insurance.
• Disability insurance.
• Paid vacation.
• 401(k) with company match.
• Hotel discounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed