Hotel Front Desk

CUSA, LLC • Saint Augustine, FL

13d • $16 - $18 • Onsite

About The Position

voco St. Augustine – Historic Area is seeking a dependable, outgoing Front Desk Agent for its full-service boutique hotel in St. Augustine, Florida. The hotel has a relaxed, stylish atmosphere and focuses on genuine hospitality. The Front Desk Agent welcomes guests, helps create a positive first impression, and contributes to a fun and welcoming hotel environment. The role is available full-time and/or part-time.

Requirements

• Excellent customer service and communication skills.
• Reliable attendance and punctuality.
• A positive, professional personality.
• Ability to take ownership and get things done.
• Strong problem-solving skills.
• Ability to stay calm and organized when the hotel is busy.
• Comfort using computers and learning hotel systems.

Nice To Haves

• Previous hotel or front desk experience.
• IHG experience.

Responsibilities

• Create a warm, friendly check-in and check-out experience.
• Assist with reservations, payments, guest requests, and questions.
• Recommend local restaurants, attractions, and activities in St. Augustine.
• Respond promptly to guest needs and follow through until issues are resolved.
• Work closely with housekeeping, maintenance, and other hotel departments.
• Keep the front desk and lobby organized, professional, and ready for guests.
• Take initiative and identify tasks that need attention.
• Help create a fun, welcoming atmosphere for guests.

Benefits

• Hotel team members may qualify for IHG employee travel discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed