HOTEL FRONT DESK

Town Pump, Inc.•Columbus, MT

17h

About The Position

The Town Pump Hotel Group is seeking a motivated, outgoing Hotel Front Desk Agent who represents its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The agent provides guest transactions and hospitality services, including check-in, check-out, billing, reservations, phone transfers, and responses to other guest requests, in accordance with Town Pump and brand operating standards. The role includes selling hotel rooms by phone and in person, explaining amenities and benefits, attempting to close each inquiry, and identifying sales leads through guest conversations and review of hotel reports. The agent also maintains secure key and cash controls, records incidental charges, communicates shift information, reports service or property issues, and keeps the front desk organized and guest information confidential. Other hotel duties may include cleaning public areas, assisting with breakfast service, folding laundry, and occasionally cleaning a guest room.

Requirements

Experience with computers and data entry.
Ability to communicate courteously and professionally with teammates, management, and guests.
Punctuality and flexibility with work schedules.
Ability to work independently while handling frequent interruptions.
Pride and integrity in job performance.
Ability to maintain confidentiality of guest, company, and property information.

Nice To Haves

Knowledge of hotel and guest service operations.
Experience with multi-line phone systems.
Experience with cash handling and credit card transactions.

Responsibilities

Greet guests pleasantly and handle check-in, check-out, billing, reservations, phone transfers, and other service requests.
Sell hotel rooms over the phone and in person by explaining amenities and benefits and attempting to close each inquiry.
Identify and submit sales leads through guest conversations, observation, listening, and reviewing hotel reports.
Complete the front desk sales review checklist to identify potential sales leads.
Follow Town Pump and brand operational standards and complete required company and brand-specific training or certifications in a timely manner.
Complete tasks and assignments on the Daily Front Office checklist.
Maintain secure master key control by signing keys out and in and securing them appropriately.
Maintain proper cash control and keep the cash drawer locked and secure.
Collect and post incidental charges to guest rooms, such as fax, pet, and cleaning charges.
Use the communications book to maintain shift communications.
Report known issues with services, equipment, and property, and ensure work orders are in place.
Keep the front desk and work area clean, organized, and clutter-free.
Protect the confidentiality of guest, company, and property information.
Perform other hotel duties as needed, which may include cleaning public areas, assisting with breakfast service, folding laundry, and occasionally cleaning a guest room.