Clerk, Front Desk (Seasonal)- Hotel Vin

Coury Hospitality•Grapevine, TX

7d•Onsite

About The Position

The Front Desk Clerk is a highly visible member of Hotel Vin’s Front Office team and has a direct impact on the guest experience. The role welcomes and accommodates guests, visitors, and staff; oversees guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The clerk works to maximize guest service in a fast-paced environment while coordinating with other front office and administrative staff.

Requirements

Ability to communicate clearly and pleasantly in spoken and written English, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction; comfort with frequent public contact.
Ability to deal appropriately with angry or upset guests.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation, and ability to enter information accurately and efficiently into computer systems.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure.
Knowledge of hotel facilities and features.
Ability to manage more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of the local area and surrounding communities.
Ability to stand for long periods of time.
Customer service experience is preferred.

Nice To Haves

Customer service experience.

Responsibilities

Greet guests and visitors promptly and professionally, and proactively offer assistance.
Register guests with reservations and assist visitors seeking accommodations.
Create accurate guest accounts according to guest preferences, including room type and payment details.
Accommodate room changes promptly.
Maintain knowledge of hotel rates, promotions, room types, services, amenities, restaurant offerings and hours, and the hotel’s historical significance.
Provide information about local attractions, community events, and nearby areas of interest.
Help resolve guest issues and respond to special requests; report service failures to Management and implement appropriate service recovery.
Settle guest accounts at checkout and process payments in accordance with accounting procedures and cash-handling policies.
Respond courteously and accurately to questions from guests, visitors, and coworkers.
Maintain proper key control and follow security measures.
Participate in safety and security training and follow life-safety, emergency, and fire-evacuation procedures.
Work cooperatively with front office and administrative colleagues, including Valets, Bellman, Sales, and Accounting.
Communicate relevant guest information, such as special requests and amenity deliveries, to designated departments or personnel.
Handle lost and found items properly.
Report accidents, injuries, unsafe conditions, and maintenance issues to the appropriate personnel.
Wear the required uniform and meet professional grooming standards.
Maintain confidentiality of guest and hotel information.
Perform other duties as assigned and participate in ongoing training.