Hotel Front Desk Clerk

Choctaw Nation of Oklahoma • Broken Bow, OK

4d

About The Position

The Hotel Front Desk Clerk greets guests, checks them in and out, and assists with hotel inquiries to ensure guest satisfaction. The position reports to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager. The schedule is Friday through Tuesday, 11:00 p.m. to 7:15 a.m., with Wednesday and Thursday off. Pay is $16.50 per hour. Weekly Earned Wage Access is available as an option.

Requirements

• Basic computer and keyboarding proficiency.
• Ability to learn and use hotel systems, including the property management system (PMS), point-of-sale, payment, and telephone systems.
• Customer-focused, professional, and courteous approach to guest service.
• Effective verbal and written communication skills.
• Ability to interact professionally with guests, coworkers, and other departments.
• Ability to handle basic guest questions and requests and direct guests to appropriate resources.

Nice To Haves

• Prior guest service experience.

Responsibilities

• Check guests in, use their names when possible, confirm the requested room type and correct rate, and arrange luggage delivery to their rooms.
• Issue room keys, transmit and receive telephone messages, and schedule wake-up calls.
• Answer questions about hotel services, operating hours, dining, entertainment, facilities, in-house events, directions, and local amenities.
• Check guests out, confirm satisfaction, collect keys, and post applicable charges such as phone, internet, cable, and linen charges.
• Settle bills through credit card or cash transactions.
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Assign rooms and create daily rooming, housekeeping, and maintenance lists.
• Screen and route telephone calls to rooms or hotel staff, maintain telephone logs, and take messages for guests.
• Provide hospitable service, accommodate special requests whenever possible, and resolve customer complaints.
• Perform other responsibilities as assigned.

Benefits

• Weekly Earned Wage Access is available as an option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed