Front Desk Clerk (Patrick Henry Sq Resort)

Hilton Grand Vacations • Williamsburg, VA

28d

About The Position

The Front Desk Clerk creates positive and memorable experiences for owners and guests while checking them in and out of the property and responding to their requests. The role supports resort operations by maintaining reservation records, resolving unit availability questions, handling reservation changes, coordinating housekeeping and maintenance requests, and keeping the front desk supplied. The clerk also provides information about local attractions and resort amenities and prepares correspondence and reports for management as needed.

The position requires a flexible schedule, including varying shifts, holidays, and weekends, as well as open availability to accommodate schedule changes and cover shifts on short notice. Compensation is $16.15 per hour. Hilton Grand Vacations states that benefits begin on the first day of work; its benefits plan is available to eligible regular full-time and part-time U.S. Team Members, with possible differences for employees represented by a labor organization or covered by a collective bargaining agreement.

Requirements

• High school diploma or equivalent.
• Flexible schedule, including varying shifts, holidays, and weekends.
• Proficient English interpersonal skills to communicate verbally and in writing with guests, owners, and coworkers, and full comprehension of job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior customer service experience.
• Prior data-entry experience.

Nice To Haves

• Prior hospitality, front desk, or relevant work history or related experience.
• Credit card transaction experience.
• Bilingual.

Responsibilities

• Create positive and memorable experiences for owners and guests while checking them in and out and responding to requests.
• Accurately enter information into the computerized reservation system and maintain records.
• Use the reservation system to resolve unit availability questions and assist guests with reservations or changes.
• Complete housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
• Prepare and restock the front desk, including arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Benefits begin on the first day of work with no waiting period for eligible U.S. regular full-time and part-time Team Members; benefits may differ for Team Members represented by a labor organization or subject to a collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED