Front Desk Clerk - Fusion Resort Treasure Island

Concord Hospitality Enterprises • Saint Pete Beach, FL

6d

About The Position

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you are at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach helps guests feel welcomed and supported throughout their stay. This role suits someone who enjoys engaging with others, has a winning personality, and takes pride in delivering exceptional service.

The position involves assisting guests and responding to their needs, handling payments and guest communications, sharing information about the hotel and its offers, and coordinating guest feedback and assistance with other departments and management. Associates are expected to maintain knowledge of hotel safety and emergency procedures.

Concord Hospitality invests in associates through training and development at all levels. Its “Associate First” culture supports growth, balance, and diversity. The company is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Concord Hospitality is an equal opportunity employer committed to diversity and inclusion and strives to be a Great Place to Work for All.

Requirements

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED