Front Desk Clerk

Hilton Grand Vacations • Miami Beach, FL

25d

About The Position

The Front Desk Clerk greets resort guests and owners, helps make their stay positive, and shares information about resort amenities and area attractions. The role handles guest check-in and check-out, reservation requests and changes, payments, records, and coordination of housekeeping and maintenance requests. The clerk also maintains front desk supplies and safety deposit boxes and prepares correspondence and reports for management as needed.

Requirements

• High school graduate or equivalent.
• Proficient English communication skills, both verbal and written, for communicating with guests, owners, and coworkers, and full comprehension of job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior customer service, cash handling, and data entry experience required.

Nice To Haves

• Prior hospitality, front desk, or other relevant work history or related experience.
• Bilingual; English/Spanish bilingual ability is specified in one version of the posting.

Responsibilities

• Provide positive and memorable service to owners and guests during check-in and check-out and in response to requests.
• Enter and maintain accurate information in the computerized reservations system.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect amounts due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and restock the front desk, including preparing arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts and discounted Hilton hotel rates worldwide.
• Paid vacation or paid time off and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED