Front Desk Clerk at the award winning Residence Inn Jacksonville Mayo Clinic Area $16/hour

Concord Hospitality Enterprises • Jacksonville, FL

22d

About The Position

The Front Desk Clerk works at the hotel’s front desk, a central point of guest interaction, and helps deliver a positive hospitality experience through proactive, responsive, and caring service. The role involves assisting guests, addressing concerns, handling payments and communications, coordinating with hotel departments, responding to requests, following safety procedures, and driving guests in the hotel shuttle. The starting hourly rate is $16.

Requirements

• A passion for serving others.
• A proactive, responsive, and caring approach to guest service.
• Enjoy engaging with others and have a winning personality.
• A high sense of responsibility.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Address guest concerns or issues promptly and effectively, ensuring they are resolved to the guests’ satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Learn and communicate information about the hotel brand and programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Know and follow hotel safety and emergency procedures.
• Drive guests in the hotel shuttle.

Benefits

• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development and career advancement opportunities.
• $100 monthly perfect-attendance bonus for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed