Front Desk Clerk

Hilton Grand Vacations • Miami Beach, FL

25d

About The Position

The Front Desk Clerk welcomes resort guests and owners, helps create positive and memorable experiences, and supports the resort’s front-desk operations. The role checks guests in and out, responds to requests, assists with reservations and changes, and provides information about local attractions and resort amenities. It also involves maintaining reservation records, processing invoices and payments, maintaining safety deposit boxes, coordinating housekeeping and maintenance requests, stocking supplies, preparing arrival packets, and typing correspondence and reports for management as needed.

Requirements

• High school graduate or equivalent.
• Proficient English-language interpersonal and written communication skills to communicate with guests, owners, and coworkers, and comprehend job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior customer service, cash-handling, and data-entry experience required.
• Positive demeanor and cheerful smile.

Nice To Haves

• Prior hospitality, front desk, or relevant work history or related experience.
• Bilingual ability; English/Spanish is specified in one section of the posting.

Responsibilities

• Welcome owners and guests and provide positive, memorable service during check-in, check-out, and in response to requests.
• Enter information into the computerized reservation system and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect payments due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare arrival packets and consistently restock the front desk with supplies.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical, dental, and vision coverage, with eligibility beginning Day 1.
• Recognition programs and rewards.
• Travel discounts, including discounted Hilton hotel rates worldwide.
• Paid vacation or paid time off and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED