Front Desk Clerk
About The Position
The Front Desk Clerk greets, registers, and assigns rooms to guests and assists with check-in, check-out, and front desk operations. The role handles guest payments and accounts, maintains accurate hotel records, responds to guest concerns and inquiries, and coordinates with Housekeeping and Maintenance to address issues. It also includes assisting guests with luggage, delivering messages and requests, sharing information about hotel amenities and local attractions, and completing service checklists while following company policies and applicable gaming laws and regulations.
Requirements
- Must be 18 years of age or older.
- At least six months of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to communicate effectively with correct English grammar in verbal and written communications.
- Ability to build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.
Responsibilities
- Greet, register, and assign rooms to guests; assist with check-in, check-out, and overall front desk operations.
- Verify payment methods, post charges, process payments, and balance cash drawers daily.
- Maintain accurate records of room availability, guest accounts, and registration information using hotel systems.
- Review guest accounts at checkout, correct discrepancies, and resolve guest concerns professionally.
- Coordinate with Housekeeping and Maintenance to address guest issues promptly.
- Conduct Service Assurance calls within 30 minutes of guest arrival.
- Review shift logs, room rates, selling strategies, VIP lists, and group blocks with leadership.
- Assist guests with luggage, including safe handling, storage, and delivery using bell carts when needed.
- Escort guests to rooms when appropriate and provide information on hotel amenities and hours of operation.
- Deliver guest messages, mail, and special requests in a timely and accurate manner.
- Respond to guest inquiries and provide directions, recommendations, and local information.
- Complete Guest Services AM/PM checklists and ensure work areas remain organized and clean.
- Prepare deposits, secure cash floats, and follow all cash-handling procedures.
- Comply with management requests, company policies, and all applicable gaming laws and regulations.
Benefits
- Day-one medical, dental, and vision benefits.
- Uber benefit for nearby metro stops.
- Recognition programs with cash rewards, gift cards, and more.
- Tuition reimbursement, Lindenwood University discounts, and a diversity scholarship for team members’ children.
- 401(k) matching.
- Annual performance bonus.
- Paid time off earned according to local policy and increasing with length of employment.
- Wellness programs supporting financial, physical, and mental well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
