Front Desk Clerk

Hilton Grand Vacations • Honolulu, HI

3d

About The Position

As a Front Desk Clerk, you will provide excellent service by checking owners and guests in and out of the property and responding to inquiries about services throughout their stay. You are expected to demonstrate commitment to the company’s service culture toward guests and team members. The Front Office Department operates seven days a week. You will be assigned an eight-hour shift between 6 AM and 11 PM, including weekdays, weekends, and holidays, based on business needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of related experience, including customer service, cash handling, and data entry.
• Proficiency in English to communicate verbally and in writing with guests, owners, and co-workers and to fully understand job assignments.
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet timelines and demands.

Nice To Haves

• Associate degree or college diploma.
• Prior hospitality, front desk, or relevant work history.
• Bilingual ability in Japanese.

Responsibilities

• Create positive and memorable experiences when checking owners and guests in and out and responding to their requests.
• Enter information into the computerized reservation system and maintain records.
• Call for a bell person as needed.
• Use the reservation system to determine unit availability and make or change advance reservations.
• Maintain HGVC due through the rental program and merchandise sales.
• Issue and control unit keys.
• Maintain safe deposit boxes.
• Take and deliver packages, telephone messages, and fax messages to owners, guests, and resort staff.
• Maintain weekly owner and rental confirmation files.
• Review expected check-in lists and note comments about lockouts, special requests, and other matters.
• Sort and distribute incoming mail.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
• Relay relevant information to the oncoming shift.
• Prepare and mail pre-arrival welcome letters for owners, exchanges, and owners' loans, including preparing arrival packets.
• Report unresolved problems with owners and guests to management.
• Maintain a clean work area.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.
• Assist club owners with certain aspects of the club program.
• Assist other departments as needed and perform other duties assigned by management.

Benefits

• Daily Pay
• Medical insurance from Day One
• Dental insurance from Day One
• Vision insurance from Day One
• 401(k) plan with company match
• Life insurance
• Company stock purchase program
• Generous paid time off program
• Paid sick days
• Team Member Travel Program with discounted rates at properties around the globe
• Team Member recognition
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED