Front Desk Clerk

Hilton Grand Vacations • Orlando, FL

5d

About The Position

The Front Desk Clerk provides positive, memorable service to owners and guests while handling check-in and check-out, responding to requests, and assisting with reservations. The role maintains computerized reservation records, resolves unit availability questions, processes invoices and payments, and maintains safety deposit boxes. It also coordinates housekeeping and maintenance requests, keeps the front desk stocked and prepares arrival packets, shares information about local attractions and resort amenities, and prepares correspondence and reports for management as needed.

Requirements

• Proficient English and interpersonal skills, with the ability to communicate verbally and in writing.
• A courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Ensure every interaction with owners and guests is positive and memorable while checking them in and out and responding to requests.
• Enter information into the computerized reservations system to update and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company match
• Paid Time Off (PTO)
• Day 1 health benefits eligibility
• Recognition programs and rewards
• Travel discounts
• Paid vacation
• Paid sick days
• Employee Assistance Program supporting physical and mental well-being
• Tuition reimbursement
• Employee stock purchase program
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed