Front Desk Clerk

L' Auberge Casino Hotel Baton Rouge • Baton Rouge, LA

8d

About The Position

The Front Desk Clerk provides customer service to hotel guests and employees while handling front-desk operations. The role assigns guest accommodations, manages reservations and guest accounts, and maintains awareness of occupancy, special events, in-house groups, property services, and entertainment opportunities. The clerk handles guest concerns professionally and refers unresolved complaints to appropriate personnel. The position involves working in a busy environment that may be subject to crowds and noise depending on customer volume.

Requirements

• Communicate effectively with customers and employees at all levels.
• Move around the service desk, pull up portfolios, reach across the counter for customer transactions, and retrieve and replace safety deposit boxes as needed.
• Use a computer effectively to access, understand, and input customer information.
• Obtain and maintain valid alcohol serving permits.
• Be at least 18 years old.
• Possess effective communication skills.

Responsibilities

• Provide superior customer service and maintain positive interactions with customers and employees, including handling difficult customer situations.
• Assign guest accommodations according to current procedures.
• Handle the assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy, special events, in-house groups, and other matters affecting daily reception desk operations.
• Accept same-day and advance reservations as required.
• Process guest accounts efficiently and accurately at checkout.
• Maintain positive guest relations and refer complaints to appropriate personnel when unable to resolve them.
• Maintain ongoing knowledge of property services and entertainment opportunities.

Benefits

• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed