Front Desk Clerk

Star Casino•Mahnomen, MN

About The Position

This position is responsible for the daily front desk operations of the Shooting Star Casino, Hotel & Event Center and for ensuring a positive guest experience. The Front Desk Clerk provides the STAR Experience to guests and fellow team members by being welcoming, proactive, unique, resourceful, and complete in service interactions. The role handles guest check-in and check-out, reservations and cancellations, guest information and billing, room keys, wake-up calls, hotel offers, and guest requests. It also supports accurate cash handling and paperwork, follows hotel policies and procedures, and maintains confidentiality.

Requirements

Meet the requirements prescribed by the Tribal-State compact for Gaming.
Knowledge of and skill in using a personal computer and related software, including Visual One or a similar property management system.
Knowledge of hotel operations, including the building layout and room locations.
Basic math skills, including calculating discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to determine alternatives to correct situations and provide effective guest service.
Ability to maintain an accurate and complete filing system.
Ability to read and interpret documents such as safety rules and procedure manuals.
Ability to maintain friendly customer service with a smile.
Ability to maintain strict confidentiality.
Ability to follow procedures and pay attention to detail.
Ability to frequently stand for long periods of time.
Ability to occasionally lift 25–50 pounds.

Nice To Haves

High school diploma or General Education Degree (GED) preferred.

Responsibilities

Perform guest check-in and check-out using the Visual One system and provide timely customer service.
Verify guest information, stay dates, rates, payment methods, signatures, and identification.
Notify housekeeping of late checkouts, early departures, and room changes.
Understand promotional programs and apply appropriate coupon rates; explain the credit card policy to guests.
Provide guests with information about the hotel layout and room locations.
Verify documentation to ensure proper billing and accounting procedures have been followed.
Reconcile the cash drawer at the end of the shift and submit completed paperwork to Night Audit.
Enter guest reservations and cancellations in Visual One and ensure compliance with hotel cancellation policies.
Collect required reservation information and quote appropriate room rates.
Enter guest wake-up calls and create room keycards during check-in.
Verify and redeem guest hotel offers in HALO Sidecar.
Provide exceptional, timely customer service; acknowledge and respond to guests promptly and respectfully.
Answer routine guest questions when certain of the answer and seek answers when unsure.
Deliver messages and supplies and fulfill miscellaneous guest requests.
Perform other duties and responsibilities as required or assigned.