Field Service Technician Jobs

About The Position

Requirements

• High school diploma required.
• Two to four years of experience in a similar technical position.
• At least one year of experience in a customer service role.
• Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to effectively use the Internet.
• Ability to understand and use I/O structure for technical troubleshooting.
• Ability to use electrical/electronic test and measurement equipment effectively.
• Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
• Ability to read and comprehend technical information in equipment manuals or electronic media.
• Ability to document technical data and steps taken to resolve equipment and product issues accurately.
• Ability to communicate technical issues and resolution steps to the BLM corporate office.
• Proven customer service skills focused on customer relationships.
• Strong organization, verbal and written communication, and time-management skills.
• Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
• Ability to work effectively as a team member with colleagues at all levels and with customers of different types and levels.
• Ability to meet physical demands including lifting or moving up to 50–70 pounds and performing activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

• Associate degree in a technical discipline or comparable military experience.
• Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
• Fluency in Italian.

Responsibilities

• Support sales staff in servicing BLM equipment.
• Install new equipment at customer sites.
• Perform preventive maintenance, troubleshooting, emergency repairs, and equipment servicing at customer sites.
• Document service performed and identify future service needs accurately.
• Maintain excellent customer service and customer satisfaction.
• Demonstrate applicable BLM GROUP software capabilities to customers.
• Prepare timesheets, service reports, and installation forms accurately and promptly.
• Track expenses accurately and submit expense reports promptly.
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
• Communicate with other departments as necessary.
• Work overtime as required by workload and customer needs.
• Travel up to 100% as assigned by management, including domestic and international travel by land or air.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life and disability benefits