Field Service Technician II (Low Voltage / CCTV)

K Group Companies • Grand Rapids, MI

25d

About The Position

K Group Companies is seeking a Field Service Technician II to serve clients in the Grand Rapids, Michigan area. The role builds on Level I installer responsibilities and requires advanced technical skills, training, certifications, and leadership abilities. The technician configures and programs devices and management platforms, oversees system commissioning, and provides customers with basic operational training. The position supports installations and service work while maintaining high standards of quality and customer satisfaction.

K Group Companies is a locally owned, third-generation family business headquartered in Grand Rapids, Michigan, with a history dating to 1980. It provides managed IT, physical security, and integrated technology services to customers across the United States. The company describes its culture as team-oriented, collaborative, accountable, and grounded in long-term customer relationships.

Requirements

• At least 2 years of experience in a previous construction trade.
• Advanced knowledge of electricity, including high and/or low voltage.
• Hands-on or field experience from previous work.
• Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
• Ability to identify and use common low-voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management or supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• At least 1 year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid U.S. driver’s license.

Responsibilities

• Carry out Level I installer duties while following company documentation and installation and service standards.
• Organize and manage project and service tickets, providing prompt updates in line with assignments.
• Understand project scope and service expectations, take accountability for assigned work, and deliver results.
• Lead teams by delegating tasks within team members’ capabilities and fostering collaboration and productivity.
• Mentor Level I installers when leading a team, maintain standards, and seek their feedback for continuous improvement.
• Communicate regularly and effectively with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue professional development, particularly in leadership and communication.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure systems and commission them to provide clients with operational solutions.
• Accept additional duties assigned in the course of business operations.

Benefits

• Competitive base salary based on experience.
• Performance-based bonus and commission opportunities.
• Generous paid time off (PTO).
• Volunteer paid time off (VTO).
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families.
• 401(k) with annual company Safe Harbor contributions.
• Profit-sharing opportunities tied to company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed