Low Voltage Service Technician

Encore Electric, Inc.•Lakewood, CO

11d•$25 - $40

About The Position

The Service Technician II in Encore Electric’s Technology Solutions department is a fully qualified field technician who independently performs service calls, preventative maintenance, troubleshooting, repairs, moves/adds/changes, and small service projects across one or more technical disciplines. The technician owns assigned work from preparation through closeout, communicates directly with clients, resolves routine system issues with minimal supervision, and provides guidance to Service Technician I employees. The role may support audiovisual systems, security systems, structured cabling, and building automation systems. Work includes installing, configuring, testing, troubleshooting, and verifying equipment and systems; documenting service work and configuration changes; coordinating programming support when needed; and communicating progress, schedule changes, scope issues, delays, material needs, and follow-up requirements. The technician is expected to work safely, represent Encore Electric professionally, maintain tools and vehicles, work flexible hours and locations, and participate in the on-call rotation. Compensation is $25–$40 per hour, depending on experience.

Requirements

High school diploma or equivalent.
3–5 years of relevant experience in audiovisual, structured cabling, security, BAS, electrical, construction, or a related technical discipline.
Demonstrated ability to independently complete routine service work and produce accurate documentation.
Ability to work flexible hours and participate in the on-call rotation as assigned.
Valid driver’s license and acceptable Motor Vehicle Record.
Knowledge of hand tools, power tools, testing equipment, and safe work practices.
Knowledge of at least one supported discipline and working familiarity with related systems.
Knowledge of IP addressing, DHCP, static addressing, and network connectivity.
Skills in client-urgency awareness, reliability, organization, verbal and written communication, time management, task prioritization, problem solving, troubleshooting, documentation, computer operation, and equipment management.
Ability to establish and maintain effective working relationships with vendors, contractors, supervisors, employees, and clients.
Ability to read and interpret blueprints, one-lines, riser diagrams, specifications, and manufacturer documentation.
Ability to work effectively independently and as part of a team on assigned tasks.
Ability to recognize when an issue exceeds current authority or expertise and escalate appropriately.
Willingness to participate in required training and competency development.
Ability to understand basic technical documents, drawings, manufacturer instructions, and work orders.

Responsibilities

Independently perform scheduled service calls, preventative maintenance visits, repairs, moves/adds/changes, and minor installation work.
Diagnose and resolve common system failures using logical troubleshooting methods and appropriate test equipment.
Install, configure, replace, test, and verify field equipment across supported disciplines.
Own assigned service calls from customer check-in through final system verification and documentation.
Communicate with the Service Coordinator and Service Supervisor about progress, scheduling, scope changes, delays, material needs, and follow-up requirements.
Represent Encore Electric professionally and explain technical findings in language clients can understand.
Provide field guidance and task-level mentoring to Service Technician I employees.
Maintain work areas, company vehicles, tools, and test equipment in a clean and organized condition.
Work flexibly across schedules, shifts, and locations, including participating in the on-call rotation.
Install, configure, test, and troubleshoot audiovisual systems, including displays, projectors, audio systems, conference systems, control-system devices, and related network equipment.
Diagnose common audiovisual signal-flow, endpoint, conferencing, firmware, control-communication, and basic DSP-related issues.
Install and support Microsoft Teams Rooms, Zoom Rooms, and other related conferencing systems.
Verify complete audiovisual system operation after repair or replacement and document configuration changes when applicable.
Install, replace, test, and troubleshoot common access control, IP video, and intrusion-detection field devices.
Perform routine controller, communication, power, and network diagnostics for security systems.
Complete functional testing and verification after security service work and coordinate programming support when required.
Install, terminate, test, certify, and troubleshoot copper cabling systems independently.
Perform routine fiber-optic terminations, inspection, cleaning, testing, and troubleshooting.
Interpret certification results, identify common cabling faults, and complete corrective actions.
Read and interpret floor plans, riser diagrams, one-lines, cable schedules, and project specifications.
Perform routine diagnostics and preventative maintenance on building automation systems, including controllers, sensors, actuators, VAV systems, and related field devices.
Install and replace building automation controllers, wiring, and field devices according to project documents and manufacturer requirements.
Perform point-to-point verification and coordinate programming or sequence-related support when required.