Low Voltage Service Technician

Encore Electric Career Site•Lakewood, CO

10d

About The Position

The Service Technician II in the Technology Solutions department is a fully qualified field technician responsible for independently performing service calls, preventative maintenance, troubleshooting, repairs, moves/adds/changes, and small service projects across one or more technical disciplines. The technician owns assigned service work from preparation through closeout, communicates directly with clients, resolves routine system issues with minimal supervision, and provides field guidance to Service Technician I employees. The role may support audiovisual and conferencing systems, access control, IP video, intrusion detection, structured cabling, fiber-optic systems, and building automation systems. Work includes installing, configuring, testing, troubleshooting, and verifying field equipment and documenting service work. The technician works with a commitment to safety, represents Encore Electric professionally, and is flexible with schedules, shifts, and locations, including participation in the on-call rotation.

Requirements

High school diploma or equivalent.
3–5 years of relevant experience in audiovisual, structured cabling, security, BAS, electrical, construction, or a related technical discipline.
Demonstrated ability to independently complete routine service work and produce accurate documentation.
Ability to work flexible hours and participate in the on-call rotation as assigned.
Valid driver’s license and acceptable Motor Vehicle Record.
Knowledge of hand tools, power tools, testing equipment, and safe work practices.
Knowledge of at least one supported discipline and working familiarity with related systems.
Knowledge of IP addressing, DHCP, static addressing, and network connectivity.
Ability to read and interpret blueprints, one-lines, riser diagrams, specifications, and manufacturer documentation.
Ability to work effectively independently and as part of a team.
Ability to recognize when an issue exceeds current authority or expertise and escalate appropriately.
Ability to participate willingly in required training and competency development and understand technical documents, drawings, manufacturer instructions, and work orders.
Skills in client sensitivity, reliability, organization, verbal and written communication, time management, task prioritization, problem solving, troubleshooting, documentation, computer operation, equipment management, and maintaining effective working relationships with vendors, contractors, supervisors, employees, and clients.
Ability to meet the listed physical demands, including driving, sitting, climbing, lifting up to 50 lbs, standing, bending, kneeling, stooping, walking, and near and far vision without color deficiencies.

Responsibilities

Independently perform scheduled service calls, preventative maintenance visits, repairs, moves/adds/changes, and minor installation work.
Diagnose and resolve common system failures using logical troubleshooting methods and appropriate test equipment.
Install, configure, replace, test, and verify field equipment across supported disciplines.
Own assigned service calls from customer check-in through final system verification and documentation.
Communicate with the Service Coordinator and Service Supervisor about job progress, scheduling, scope changes, delays, material needs, and follow-up requirements.
Explain technical findings to clients in understandable language and represent Encore Electric professionally.
Provide field guidance and task-level mentoring to Service Technician I employees.
Maintain work areas, company vehicles, tools, and test equipment in a clean and organized condition.
Install, configure, test, and troubleshoot audiovisual and conferencing systems, including Microsoft Teams Rooms and Zoom Rooms.
Diagnose common audiovisual signal-flow, endpoint, conferencing, firmware, control-communication, and basic DSP-related issues.
Install, replace, test, and troubleshoot common access-control, IP-video, and intrusion-detection field devices; perform routine controller, communication, power, and network diagnostics.
Install, terminate, test, certify, and troubleshoot copper cabling systems; perform routine fiber-optic terminations, inspection, cleaning, testing, and troubleshooting.
Interpret cabling certification results, identify common faults, and complete corrective actions.
Read and interpret floor plans, riser diagrams, one-lines, cable schedules, and project specifications.
Perform routine diagnostics and preventative maintenance on building automation systems, including controllers, sensors, actuators, VAV systems, and related field devices.
Install and replace building automation controllers, wiring, and field devices according to project documents and manufacturer requirements.
Perform point-to-point and functional testing, verify system operation after service work, document configuration changes when applicable, and coordinate programming support when required.
Be flexible with schedules, shifts, and locations, and participate in the on-call rotation.
Maintain a commitment to safety and uphold Encore Electric's core values.