Field Service Technician - Lightweight

Genuine Parts Company•Cincinnati, OH

26d

About The Position

MI Conveyance Solutions Field Service Technicians provide mechanical service to customers by installing, repairing, and maintaining conveyor belts and mechanical equipment. The role supports equipment installed and operating at customer sites, including diagnostics, repairs, preventative maintenance, upgrades, and emergency service. Technicians work under direct supervision and follow detailed guidelines on moderately complex repairs and installations. They serve as customer contacts for technical and service-related issues, communicate findings and recommendations, and provide customer training and support. Work may take place indoors or outdoors, can involve loud noise, and may require working at heights using manlifts, platforms, or elevated walkways. On-site services may include emergency repairs, servicing, and upgrades on a 24/7 on-call basis.

Requirements

Typically requires a technical degree and zero to three years of related experience, or an equivalent combination.
Ability to read measuring and equipment and perform basic math calculations.
Ability to operate shop equipment safely.
Ability and willingness to be trained to operate manlifts, forklifts, hand power tools, and shop equipment safely.
Excellent communication skills.
Ability to work effectively with customers, peers, and management to resolve client issues.
Ability and willingness to drive company vehicles in accordance with company policy within one year of start date.
Must comply with the company drug-free workplace policy and other required customer regulatory requirements.
Ability to meet the listed physical demands, including pushing, pulling, lifting, and carrying up to 100 pounds; lifting bulky objects; and performing activities such as climbing, bending, kneeling, reaching, and crawling.
Ability to work at heights from manlifts, platforms, and elevated walkways when required, and to wear safety equipment and a safety harness.

Nice To Haves

DOT qualification is preferred.

Responsibilities

Perform on-site conveyor belt installation, splicing, and preventative maintenance, including occasional emergency callouts.
Fabricate lightweight and/or heavyweight belts in the shop.
Rig belt rolls, presses, and tooling for lifting on and off conveyor systems.
Perform basic millwright work, including torch heating and cutting, and removal and installation of conveyor components such as bearings, idlers, pulleys, gearboxes, and motors.
Serve as a customer contact on technical and service-related issues.
Install, diagnose, repair, and support equipment at customer sites.
Diagnose equipment problems, assess their extent, document findings, and decide whether to repair or replace parts.
Keep customers informed about services provided and outstanding issues, and recommend system enhancements, upgrades, or repairs.
Provide technical support and training to customers on equipment operation and maintenance.
Communicate technical information to technical and non-technical stakeholders and meet customers as needed to support customer satisfaction.
Perform on-site services for new and existing clients, potentially including emergency repairs, equipment servicing, and upgrades on a 24/7 on-call basis.
Follow applicable local and national regulations and Motion safety standards, and work safely, courteously, and professionally.
Perform other duties as assigned.