Field Service Technician

BLM GROUP•Denver, CO

8d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager and installs, maintains, troubleshoots, and repairs BLM equipment at customer sites. The position supports timely resolution of customer issues and questions while maintaining positive customer relationships. It also supports sales staff in servicing BLM equipment and demonstrates applicable BLM GROUP software capabilities to customers. The role requires accurate and timely completion of service documentation, time sheets, installation forms, and expense reports. Technicians are expected to maintain a safe work environment in accordance with OSHA/MIOSHA guidelines, communicate with other departments as needed, and work overtime when required by workload and customer needs. Travel may reach 100%, including domestic and international travel by land or air, as assigned by management.

Requirements

High school diploma.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with customers of varied types and levels.
Ability to travel domestically and internationally, by land or air, as required.
Ability to perform the physical demands of the role, including lifting or moving 50 to 70 pounds and the listed standing, walking, climbing, reaching, and other physical activities.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document services performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel as assigned by management, up to 100%.
Perform other duties as assigned by management.