Field Service Technician

BLM Group World Wide•Milwaukee, WI

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment and perform preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The role resolves customer issues and questions promptly while maintaining positive customer relationships. It also supports sales staff, demonstrates BLM GROUP software capabilities, documents service work and future service needs, and completes service, installation, time, and expense reports accurately and on time. The position requires maintaining a safe work environment and following OSHA/MIOSHA guidelines. Travel may be up to 100%, including domestic and international travel by land or air, and overtime may be required based on workload and customer needs.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Demonstrated customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision, manage deadlines, and collaborate with team members and customers at all levels.
Ability to use hands to manipulate tools or controls; reach, stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to lift or move 50 to 70 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document all service performed and identify future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Travel up to 100% as assigned by management, domestically and internationally.
Work overtime as required by workload and customer needs.
Perform other duties as assigned by management.