Field Service Technician

BLM Group World Wide•Denver, CO

About The Position

The Field Service Technician, in the Service department, works under the direct supervision of the Service Manager. The role installs new BLM equipment and performs preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The technician helps resolve customer issues promptly, demonstrates BLM GROUP software capabilities, and maintains positive customer relationships and satisfaction. The position also involves accurate service, installation, time, and expense documentation; coordination with sales and other departments; and compliance with OSHA/MIOSHA guidelines. Travel may be required up to 100%, including domestic and international travel by land or air. The position is non-exempt and has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve mechanical or electrical issues based on measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical steps taken to resolve equipment and product issues.
Ability to communicate technical issues and their resolution to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision, identify appropriate sources of technical assistance, and collaborate with team members and customers at all levels.
Ability to travel domestically and internationally as required.
Ability to work overtime as required.
Ability to perform the physical demands of the role, including lifting or moving 50 to 70 pounds and the listed standing, walking, climbing, reaching, and other activities.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment servicing at customer sites.
Document work performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses and complete expense reports in a timely manner.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel as assigned by management, up to 100%.
Perform other duties assigned by management.