Field Service Technician

BLM GROUP•St. Louis, MO

26d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager and performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites. The technician helps resolve customer issues and questions promptly while maintaining positive client relationships and supporting sales staff in servicing BLM equipment. The position requires extensive travel, potentially up to 100%, including domestic and international travel by land or air as assigned by management. The technician documents service performed and future service needs, demonstrates applicable BLM GROUP software capabilities to customers, and prepares accurate timesheets, service reports, installation forms, and expense reports. The role also involves maintaining a safe work environment in accordance with OSHA/MIOSHA guidelines and communicating with other departments as necessary. The work is primarily in a manufacturing facility with moderate to loud noise, with occasional office work. The position has no supervisory responsibilities.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues and customers at all levels.
Ability to perform the position's physical demands, including lifting or moving 50 to 70 pounds and standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching, or crawling.
Ability to travel domestically and internationally, by land or air, as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Accurately document service performed and future service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel as assigned by management, up to 100%, including domestic and international travel by land or air.
Perform other duties as assigned by management.