Field Service Technician

BLM GROUP•Charlotte, NC

26d•Onsite

About The Position

The Field Service Technician performs installations, preventive maintenance, troubleshooting, emergency repairs, and other service on BLM equipment at customer sites. Under the direct supervision of the Service Manager, the technician resolves customer issues and questions in a timely manner while maintaining positive customer relationships. The role supports sales staff, demonstrates BLM GROUP software capabilities, documents work performed and future service needs, and completes service and expense records accurately and promptly. The position requires up to 100% domestic and international travel by land or air, as assigned by management, and may require overtime based on workload and customer needs. The technician works primarily in manufacturing facilities where noise may be moderate to loud and occasionally works in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Demonstrated customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision and determine whom to contact for assistance based on the technical situation.
Ability to work effectively with team members at all levels and customers of different types and levels.
Ability to perform the physical demands of the position, including lifting or moving 50 to 70 pounds and the listed standing, walking, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, and hand-use activities.
Ability to travel up to 100% as assigned, domestically and internationally.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Accurately document service performed and identify future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and complete expense reports promptly.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Travel as assigned, including domestic and international travel by land or air.
Work overtime as required by workload and customer needs.
Perform other duties as assigned by management.