Field Service Technician - Essex County
About The Position
Motorola Solutions is hiring a Field Service Technician to maintain, optimize, test, document, and support mission-critical communications systems for Public Safety customers in northern New York, including Essex County. The technician must live within a commutable distance of Essex County or be willing to commute there. The role focuses on preventative maintenance, trend analysis, documentation, troubleshooting software-driven electronics, provisioning communications infrastructure, and optimizing RF and broadband system performance. The technician collaborates with Engineering, Project Management, Sales, customers, and subcontractors, and provides weekly activity and accomplishment reports. The role requires travel as needed and work in high-security areas subject to CJIS requirements and customer-administered fingerprint background checks.
Requirements
- At least 2 years of experience in one or more of the following: LMR, RF systems, radio communications, radio frequency, Motorola equipment, wired or wireless communications systems, IT systems, telecommunications, Public Safety, engineering, networking equipment, or military experience.
- Must be able to obtain background clearance as required by the government customer, including successfully passing the required fingerprint background check.
- Must reside in northern New York or be willing to commute to Public Safety customers in Essex County, New York.
- Legal authorization to work indefinitely in the United States; employer work permit sponsorship is unavailable.
- Current, valid driver’s license and no traffic violations.
- Willingness to travel 30% of the time as needed; the posting also lists travel requirements of 25–50%.
- Proficiency in computer network installation, configuration, and maintenance, including cabling, routers, switches, firewalls, and bridges.
- Knowledge of wired communications systems, including LANs and WANs.
- Experience with logging recording systems, RF interfaces, wired and wireless communications systems, and networking equipment.
- Computer literacy and proficiency with Google Suite, MS Word, Excel, Outlook, and Access.
- Strong self-management and interpersonal skills to work with customers, subcontractors, and internal teams.
- Ability to work independently at a distance from direct supervision and solve customer problems quickly in stressful situations.
Nice To Haves
- A two-year Associate Degree in Electronics or IT, or equivalent on-the-job experience.
- Security+, CompTIA, or a related certificate.
Responsibilities
- Perform preventative maintenance routines to ensure proper system operation, including trend analysis and documentation of results.
- Develop solutions to difficult technical problems encountered during system maintenance, upgrades, or support.
- Continuously train in the latest technologies and troubleshooting techniques.
- Work with Engineering, Project Management, and Sales to maintain, optimize, and support advanced communications systems.
- Troubleshoot software-driven electronics and provision communications system infrastructure.
- Optimize RF and broadband system performance.
- Maintain, optimize, test, and document complex communications systems.
- Provide weekly reports of activities and accomplishments.
- Apply knowledge of RF systems, including transmitters, receivers, and antenna networks.
- Apply knowledge of standard telephony, dedicated data circuits, and packet-switching techniques.
- Travel as needed to serve Public Safety customers.
Benefits
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401(k) with company match
- 10 paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
