Case Administrator I - Essex County Juvenile Court

Commonwealth of Massachusetts•United States, Massachusetts, Essex County Juvenile Court, MA

About The Position

The Case Administrator I performs entry-level case processing from entering case documents and exhibits into court systems and updating information about court appearances through final disposition. The role also handles data entry, record requests and retention, cashiering, and customer service for the public, law enforcement, other state agencies, and attorneys, in person and by phone. Case processing may use electronic filing and/or case management systems. The position works under the direction of a Department Head or designee and requires travel to Essex County Juvenile Court locations in Salem, Lynn, Lawrence, and Newburyport. Work is frequently performed in an office or similar indoor environment. The role does not require supervising others.

Requirements

High school diploma or GED equivalency.
One year of related work experience; equivalent combinations of education and experience will be considered.
Knowledge of modern office equipment and technology, including computers and applicable software such as MS Office products.
Knowledge of case management principles and basic cashiering methods.
Skills in organization and time management, customer service, data entry, and attention to detail.
Ability to establish effective working relationships; understand departmental and court policies and procedures; prepare clear, accurate reports; maintain appropriate records and confidentiality; communicate effectively orally and in writing; work independently and follow oral and written instructions; and learn the assigned office's manual and automated procedures and functions.
Demonstrated ethics, professionalism, customer service, problem-solving, collaboration, commitment to diversity, and willingness to participate in professional development.
Ability to demonstrate applied knowledge of MS Office and other business technologies and support departmental policies, procedures, and initiatives in a unionized employee environment.

Responsibilities

Maintain dockets, records, and legal documents and files pertaining to cases.
Enter complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard-form documents, and case-information updates.
Answer incoming calls, route callers, take messages, and provide routine information.
Provide technical assistance to litigants, counsel, and the public concerning case and court procedures, in person or virtually.
Perform general case intake, including receiving court papers and documents, determining general case category, and making docket entries.
Perform administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, and assisting with motion scheduling.
Copy, file, retrieve, and sort court papers, documents, and folders according to established procedures.
Compile statistical data concerning cases and processing activities.
Receive, date-stamp, sort, and distribute incoming mail and process outgoing mail.
Provide assistance to a Sessions Clerk or Assistant Clerk during court sessions as required, including arranging papers, documents, and exhibits; marking dockets and case papers; communicating with attorneys and others concerning courtroom activities; and processing files after court.
Pull daily lists and provide support to the judicial lobby concerning cases.
Send notices to parties and attorneys.
Perform cashiering duties as needed, including receiving money, determining case type, making entries in a cash register or other system, validating case papers to reflect payments, and issuing receipts.
Perform other duties as required.