Case Administrator I - Woburn District Court

Commonwealth of Massachusetts•Woburn, MA

About The Position

The Case Administrator I performs entry-level case processing for the court, from entering case documents and exhibits into the system and updating information about court appearances through final disposition. The role includes data entry, record requests and retention, cashiering, and customer service to the public, law enforcement, other state agencies, and attorneys in person and by phone. Case processing may use an electronic filing and/or case management system. The position works under the direction of a Department Head or designee and does not supervise others. Work is frequently performed in an office or similar indoor environment. The role is designated as a union position; new hires start at the entry-level rate under the applicable collective bargaining agreement, with potential advancement within the salary band according to the agreement.

Requirements

High school diploma or G.E.D. equivalency.
One year of related work experience; equivalent combinations of education and experience will be considered.
Knowledge of modern office equipment and technology, computers, applicable software, and MS Office products.
Knowledge of case management principles and basic cashiering methods.
Skill in organization and time management, customer service, data entry, and attention to detail.
Ability to establish effective working relationships with others.
Ability to apply departmental and court policies and procedures.
Ability to prepare clear and accurate reports and maintain appropriate records and confidentiality.
Ability to communicate effectively orally and in writing.
Ability to work independently and follow oral and written instructions.
Ability to learn the manual and automated procedures and functions of the assigned office.
Ability to demonstrate ethics and values, commitment to the Trial Court’s mission, customer service, problem-solving, diversity, and collaboration.
Ability to demonstrate proficiency with MS Office and other business technologies and support departmental policies, procedures, and initiatives in a unionized employee environment.

Responsibilities

Maintain court dockets, records, and legal documents and files related to cases.
Enter complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard forms, and case-information updates.
Answer incoming calls, route callers, take messages, and provide routine information.
Provide technical assistance to litigants, counsel, and the public concerning case and court procedures, in person or virtually.
Perform case intake, including receiving court papers and documents, determining general case category, and making docket entries.
Perform administrative tasks such as maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, and assisting with scheduling motions.
Copy, file, retrieve, and sort court papers, documents, and folders according to established procedures.
Compile statistical data concerning cases and processing activities.
Receive, date stamp, sort, and distribute incoming mail; process outgoing mail.
When required, assist a Sessions Clerk or Assistant Clerk during court sessions, including arranging papers, documents, and exhibits; marking dockets and case papers; maintaining contact with attorneys and others about courtroom activities; and processing files after court.
Pull daily lists and support the judicial lobby concerning cases.
Send notices to parties and attorneys.
May perform cashiering duties, including receiving money, determining case type, entering transactions, validating case papers to reflect payments, and issuing receipts.
Perform other duties as required.