Probation Lead Case Administrator I - Taunton District Court

Massachusetts Trial Court•Taunton, MA

3d•$59,948 - $88,355•Onsite

About The Position

The Probation Lead Case Administrator I performs complex probation case data entry, runs queries in the Court Activity Record Information (CARI) system, compiles daily trial lists, and provides administrative assistance within an assigned office under limited supervision. The role provides customer service to coworkers, attorneys, law enforcement, and the public by phone, electronically, and in person, and serves as a resource to other Probation Case Administrators. Case processing may use electronic filing or case management systems. The position works under the direction of a Department Head or designee and performs advanced case processing, coordinates workflow and scheduling, provides technical assistance, and may serve as backup to supervisory positions. This position is open only to current Trial Court employees. An employee at Level II of the same career ladder title selected as the finalist will retain their grade, step, and salary.

Requirements

High school diploma or GED equivalency.
Four years of related work experience, preferably in case management; equivalent combinations of education and experience will be considered.
Knowledge of modern office equipment and technology, including computers and applicable software.
Knowledge of departmental and court policies and procedures.
Knowledge of case processing using MassCourts or other court-used automated case management systems, such as CJIS, DOR, and DTA.
Training in manual and automated procedures related to cases processed by the Probation Office.
Skills in organization and time management, customer service, attention to detail, and leadership.
Ability to establish effective working relationships, prepare clear and accurate reports, maintain appropriate records and confidentiality, communicate effectively orally and in writing, work independently, follow oral and written instructions, and process complicated cases from beginning to end.

Nice To Haves

Case management experience.

Responsibilities

Provide customer service to attorneys, litigants, law enforcement personnel, and the public, including responding to unusual or complicated information requests.
Update identities in the MassCourts System and oversee corrections in CORI and CJIS to address identity fraud and correct errors.
Compare data across automated systems to determine case status and ensure accuracy; resolve discrepancies and coordinate missing cases with other offices.
Ensure proper records and folders are sent to court each day.
Review approved motions for release of criminal records for completeness, produce records, or identify issues for supervisor review.
Maintain a database of individuals referred to community service and other court programs and provide periodic reports.
Coordinate Case Administrators’ case-processing responsibilities and perform advanced case processing and data entry.
Provide backup for Department of Revenue processing for the court.
Enter and update restraining orders and harassment prevention orders.
Run indigency reports to assist Probation Officers in recommending appointment of counsel.
Coordinate workflow, provide technical assistance, answer questions, coordinate information collection and recording, review prepared material, and determine further actions.
Coordinate scheduling and calendaring of cases and violation hearings; prepare and send notices, determine rescheduling needs within established guidelines, and communicate hearing dates with other offices.
Help identify training needs of case-processing staff and participate in developing and implementing training programs.
Assist with collecting and reporting statistics concerning cases processed.
Perform special projects, such as researching default cases and determining actions needed to resolve their status.
Serve as backup to supervisory positions as needed.
Perform Probation Case Administrator duties as needed and other duties as required.