Case Administrator I - Plymouth County Juvenile Court
About The Position
The Case Administrator I supervises staff and assigns and reviews work to support effective daily operations of an assigned unit. The role performs case-processing tasks, including processing dockets, appeals, probation transfers, and e-filing when applicable. It trains new employees, provides technical assistance to staff and the public, and addresses operational challenges. The position works under the direction of a Department Head and requires travel to Plymouth County Juvenile Court locations in Brockton, Hingham, and Wareham. The position supports the Juvenile Court's mission to protect children, strengthen families, rehabilitate juveniles, protect the public, hold offenders accountable, and decide cases fairly and impartially. It serves as a supervisor and frequently works in an office or similar indoor environment. The role is a union position, and new hires start at the entry-level rate under the applicable collective bargaining agreement or memorandum of agreement.
Requirements
- Associate degree from an accredited college or university.
- Five years of related work experience; case management experience is preferred.
- Equivalent combinations of education and experience may be considered.
- Knowledge of case management procedures, employee supervision principles and practices, modern office equipment and technologies, docket reporting requirements, basic financial recordkeeping, and court policies and procedures.
- Skills in customer service, leadership, and troubleshooting.
- Ability to establish effective working relationships; prepare clear and accurate reports; maintain appropriate records; communicate effectively orally and in writing; work independently and follow instructions; maintain confidentiality; identify problems and recommend improvements to case processing; and monitor case-processing activities for quality control.
- Ability to demonstrate applied knowledge of MS Office and other business technologies and support departmental policies, procedures, and initiatives in a unionized employee environment.
- Ability to demonstrate the listed competencies, including ethics and values, mission commitment, professional development, customer service, problem solving, commitment to diversity, and collaboration.
- Ability to travel to Plymouth County Juvenile Court locations in Brockton, Hingham, and Wareham.
Nice To Haves
- Case management-related work experience is preferred.
Responsibilities
- Supervise assigned staff by assigning and reviewing work and providing guidance.
- Maintain the accuracy and completeness of cases and records.
- Schedule hearings, pull cases for hearings, and ensure dockets are accurate.
- Respond to and resolve issues from the public, attorneys, and agencies concerning civil procedures.
- Process bill and batch transmittals, maintain accurate financial records, and prepare expenditure reports.
- Serve as a liaison between the work unit, other offices, and outside agencies to distribute and collect information and resolve operational issues.
- Provide customer service to attorneys, litigants, law enforcement personnel, and the public, and act as a point of contact for information about cases processed within the major work unit.
- Supervise collection and reporting of statistics concerning cases processed.
- Train staff to use automated systems, case management business processes, and other applicable software.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
