Lead Case Administrator I-Southeast Housing Court
About The Position
The Lead Case Administrator I applies advanced knowledge of court operations to perform complex case processing duties beyond those of a Case Administrator. The position serves as a lead resource to office employees, assists with employee training, provides regular clerical support during court sessions, and performs administrative duties. Case processing may use electronic filing and/or case management systems. The position works under the direction of a Department Head or designee and serves as a lead worker. The position is located in Fall River and requires travel to courthouses in Taunton, New Bedford, Plymouth, and Barnstable; the employee may also be reassigned. It is open only to current Trial Court employees. Work is frequently performed in an office or similar indoor environment. Physical demands are classified as Light Work: exerting up to 20 pounds of force occasionally, up to 10 pounds frequently, and/or a negligible amount constantly to move objects.
Requirements
- High school diploma or GED equivalency.
- Four years of related work experience, preferably in case management; equivalent combinations of education and experience will be considered.
- Knowledge of modern office equipment and technology, including computers and applicable software such as Tyler E-File, MassCourts, For the Record, and videoconferencing programs.
- Comprehensive understanding of departmental and court policies and procedures related to case administration.
- Knowledge of procedures and automation related to case processing, case management principles, basic cashiering methods, the court’s automated case processing system, and Trial Court fiscal policies.
- Skills in organization and time management, customer service, troubleshooting, leadership, and attention to detail.
- Ability to establish effective working relationships; prepare clear and accurate reports; maintain appropriate records and confidentiality; communicate effectively orally and in writing; work independently and follow instructions; identify and appropriately address problems with court documents, papers, and filings; problem-solve; provide specialized or technical information; assist during court sessions; work with interruptions in a frequently fast-paced environment; and train other court staff.
- Must be a current Trial Court employee.
Nice To Haves
- Related work experience in case management is preferred.
Responsibilities
- Perform advanced case processing, reviewing court documents, papers, and filings for accuracy and completeness; determine required processing and resolve inaccuracies or discrepancies within established guidelines.
- Provide customer service to attorneys, litigants, law enforcement personnel, other state agencies, and the public, including responding to unusual or complicated information requests in person, by telephone, or virtually.
- May perform cashiering duties, including receiving money, determining case type, entering transactions, validating case papers to reflect payments, and issuing receipts.
- Assist with onboarding and ongoing training of employees on processes, procedures, court systems, and technologies.
- Perform administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, docketing and resulting cases, and assisting with scheduling motions and other proceedings.
- Assist during court sessions by arranging papers, documents, and exhibits; marking dockets and case papers; pulling cases and preparing court lists; maintaining contact with attorneys and others about courtroom activities; and processing files afterward.
- Assist in maintaining statistical data and may prepare reports or documents concerning case processing activities.
- Receive, date stamp, sort, screen for confidentiality, and distribute incoming mail; process outgoing mail.
- Serve as a resource to other employees, answer questions, and prepare summons, warrants, and a daily list.
- Process complicated cases involving multiple offices, agencies, parties, and legal issues.
- May serve as back-up to an Assistant Supervisor for Case Administration.
- Perform Case Administrator duties as necessary and other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
