Field Service Technician

BLM GROUP•Dallas, TX

26d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install, maintain, troubleshoot, and repair BLM equipment at customer sites. The role supports sales staff, resolves customer issues promptly, demonstrates BLM GROUP software capabilities, and maintains positive customer relationships. It requires extensive domestic and international travel, including by land or air, and may involve overtime based on workload and customer needs. The technician documents service work and future service needs, completes time sheets, service reports, installation forms, and expense reports, and follows applicable OSHA/MIOSHA safety guidelines. The position has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolutions to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively with team members at all levels and customers of varied types and levels.
Ability to perform the stated physical demands, including lifting or moving up to 50–70 pounds and the listed postures and activities.
Availability for travel domestically and internationally, by land or air, as required by management.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment servicing at customer sites.
Accurately document service performed and future service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties as assigned by management.