Field Service Technician II

EBARA TECHNOLOGIES INCORPORATED • Austin, TX

10d • Onsite

About The Position

Under minimal supervision, the Field Service Technician installs, maintains, troubleshoots, and repairs advanced semiconductor manufacturing equipment at customer sites. This hands-on role is suited to experienced field service professionals and skilled technicians from semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and want to transition into the semiconductor industry.

The position involves servicing equipment at customer sites or a service center, performing preventive and unscheduled maintenance, installations, start-ups, and consumable changes; diagnosing equipment failures; documenting service activity; providing technical support; and serving as a customer contact for technical and service-related issues. The technician may guide and train other technicians, assist with service-center operations, and support other customer sites as needed. The position is full-time, based in Austin, Texas, with a day shift and negligible travel.

Requirements

• High school education level is listed; the education qualification specifies an Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.
• Ability to lift 35 pounds unassisted from floor to waist level.
• Ability to read and work from electrical and mechanical schematics and diagrams.
• Ability to perform the essential functions of the role, including operating associated machinery and equipment.
• Ability to perform the role in a cross-cultural, demanding, and dynamic environment without posing a direct threat of harm to self, others, or property.
• Ability to follow EBARA personnel policies and practices, including attendance and punctuality requirements.
• Ability to work under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
• Ability to troubleshoot at the component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Ability to speak in front of groups.
• Strong time-management skills; self-starter.
• Demonstrated leadership and program-management skills.
• Strong relationship-building skills and ability to collaborate effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers offsite.

Nice To Haves

• Three to six or more years of work-related experience, preferably in the semiconductor, automotive, or a similar industry.
• Working knowledge of mechanical skills.
• Working knowledge of semiconductor and/or vacuum technology principles.
• Strong customer-relations skills.

Responsibilities

• Service equipment and products at customer sites or the service center, including contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Interpret operation manuals to determine the root cause of tool failures.
• Document preventive maintenance, downtime, issues, time spent, product movement, and justification for on-site service; demonstrate proficiency with customer systems.
• Perform preventive maintenance with little supervision.
• Order and expedite replacement products and notify customers or management when replacement is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Identify and escalate design issues to engineering and management for resolution.
• Provide customers with technical support on system tool and equipment operation and maintenance.
• Under supervision and direction, perform phase-one CMP equipment installation activities, including dock/level and interconnection, through just before the power-on process.
• Act as a customer contact for technical and service-related problems.
• Guide other field technicians and field service engineers.
• Train and mentor Field Service Technicians levels I–III.
• Assist with service-center operations and provide service support to other customer sites as needed.
• Follow Finesse training requirements for proper parts usage and transactions.
• Comply with EBARA safety policies and complete required safety training.
• Maintain a clean and safe working environment compliant with EBARA and customer safety policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree