Field Service Technician II

LB Foster • Dublin, OH

3d • Onsite

About The Position

The Field Service Technician II (FST2) is a safety-critical role responsible for manufacturing, installing, troubleshooting, and repairing LB Foster wayside equipment, including WILD, Rockfall, and Flood Monitoring systems. The technician helps maintain uninterrupted system performance and compliance with The Association of American Railroads (AAR) WABL requirements. The role involves direct interaction with customers at their sites and collaboration with Engineering, Project Management, and Operations teams. Extensive travel is required, primarily in the United States and Canada, with occasional overseas travel.

The technician performs installation, commissioning, maintenance, calibration, and upkeep of wayside equipment, assembles and tests complex electronic assemblies, follows company ISO quality processes, and maintains accurate expense reports, trip reports, site records, and calibration documentation. The role also includes coordinating travel and site schedules, mentoring field technicians, revising work instructions, serving as a liaison among technicians, management, and customers, and recommending and implementing operational improvements. Work may take place outdoors in all weather, on uneven ground, and on live tracks. Weekend, holiday, and overtime work may be necessary.

Requirements

• Two to five years of prior field service experience.
• Mechanical, electrical, or electronic experience.
• High school diploma or GED.
• US passport or ability to be granted a US passport.
• Valid driver's license and clean driving record.
• Ability to travel up to 75%, including domestic and occasional overseas travel; ability to drive at least seven hours per day, rent vehicles, and travel by air.
• Ability to pass pre-employment and random drug screenings for this safety-critical position.
• Previous exposure to work environments requiring personal protective equipment (PPE).
• Ability to obtain and maintain E-Rail Safe and railroad-specific RWP certificates and CPR/First Aid certification.
• Ability to work one-on-one with customers and as part of a small team.
• Knowledge of electricity and electronics; ability to read electronic drawings, solder electronics according to best practices or standards, follow ESD-safe practices, and troubleshoot electronic systems.
• Computer literacy, including Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams) and Linux.
• Knowledge of IP communications, including SSH, SFTP, DNS, and NTP, and serial communications using tools such as Hyperterm, Zoc, or Putty.
• Ability to pass a physical exam, regularly lift 60 pounds and occasionally lift up to 100 pounds, and perform shoveling, digging, and sledgehammering as required.
• Ability to use power and hand tools, including grinders, reciprocating saws, hammers, chisels, wrenches, impact drivers, and drills.
• Ability to sit or stand for long periods while working.
• Ability and willingness to understand and apply safety rules, practice safe work habits, identify safety risks, and avoid risky behaviors and situations.

Nice To Haves

• Railroad or trade experience, particularly in communications and signals.
• Associate or bachelor's degree.

Responsibilities

• Install, commission, maintain, calibrate, and service WILD and other LB Foster wayside equipment on customer railroads domestically and internationally.
• Prepare rail by drilling through its neutral axis; grind and polish rail surfaces; precision-weld gauges using the proprietary welder; and apply sealant to prevent water ingress.
• Solder wires on PCBs and tag readers, calibrate systems with specialized tools, perform quality checks with mega-ohm meters and multimeters, and use Linux for commissioning, calibration, and diagnosis.
• Use power and hand tools to install and repair sites, and safely operate, maintain, and care for company-issued tools and vehicles.
• Assemble and test complex electronic assemblies according to documented work instructions.
• Follow company ISO quality processes, procedures, and best practices, as well as applicable safety and installation standards.
• Submit timely travel expense reports in accordance with company policy and maintain accurate trip reports and site records.
• Plan and coordinate travel logistics, including air travel, rental vehicles, lodging, and site scheduling, to meet assigned timelines.
• Work directly with customers and collaborate with Engineering, Project Management, Operations, field technicians, and management.
• Mentor fellow field technicians and revise work instructions to support future operations and knowledge transfer.
• Act as a liaison between field technicians, management, and customers to support operational efficiency.
• Identify operational issues, recommend improvements, and implement solutions across departments.
• Create and review calibration documentation for customers and internal records.
• Work weekends, holidays, and overtime as necessary; work safely outdoors in all weather, on uneven ground, and on live tracks.
• Perform other assigned tasks and projects.

Benefits

• Medical, dental, and vision benefits beginning the first day of the month after hire.
• Market-leading 401(k) program with company match.
• Ten paid holidays per year and a PTO accrual plan.
• Paid sick leave.
• Paid parental leave.
• 100% tuition reimbursement.
• Career development and advancement opportunities.
• Competitive compensation and an attractive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED