Field Service Technician II

Toshiba Business • Town of Henrietta, NY

1d • $20 - $24 • Onsite

About The Position

Toshiba America Business Solutions is hiring a Field Service Technician II in Rochester, NY. The technician works with office technology and supports customers throughout an assigned territory, helping keep multifunction printers, copiers, and Managed Print Services environments operating effectively. The role involves hands-on troubleshooting, repairs, installations, upgrades, and direct customer support. It offers opportunities to solve technical challenges, continue learning, and build expertise across office technology.

Requirements

• High school diploma or GED.
• At least 3 years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products.
• Intermediate computer skills and strong electro-mechanical aptitude.
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching.
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring use of a personal vehicle for company business.

Nice To Haves

• Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls according to priority while managing the schedule effectively.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
• Accurately document service activities and follow safety policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with match and company-provided life insurance.
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.
• Generous paid holidays, vacation, and sick/personal business/volunteer days.
• Opportunities for career growth within a global technology organization.
• Monthly performance-based technician bonus of up to $4,800 per year ($400 per month).
• Fleet vehicle and gas card when available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED