Field Service Technician II

Genuine Parts Company•Appleton, WI

19h

About The Position

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems, including hydraulics, component repair, welding, and relatively complex equipment. The position performs repair, preventive maintenance, and installation work with regional responsibility for equipment and systems. The technician provides on-site service to new and existing clients, including emergency repairs, equipment servicing, and upgrades on a 24/7 on-call basis. The role diagnoses, installs, repairs, and supports equipment operating at customer sites; documents findings; and determines whether parts should be repaired or replaced. It also provides technical analysis, customer guidance, training, and support, and may assist less experienced technicians or lead small to moderate customer-site projects. Work must comply with applicable regulations and Motion safety standards.

Requirements

Typically requires a technical degree and three to five years of related experience, or an equivalent combination.
Ability to read hydraulic schematics.
Ability to operate shop equipment safely.
Excellent verbal and written communication skills.
Ability to work effectively with customers, peers, and management to resolve client issues.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Perform on-site services for new and existing clients, including emergency repairs, equipment servicing, and equipment upgrades on a 24/7 on-call basis.
Install, diagnose, repair, and support equipment operating at customer sites.
Diagnose equipment problems, assess their extent, document findings, and decide whether to repair or replace parts.
Conduct technical analysis of product implementations, modifications, and enhancements according to customer specifications.
Keep customers informed about services provided and outstanding issues, and recommend system enhancements, upgrades, or repairs.
Follow detailed guidelines while performing moderately complex repairs and installations under general supervision.
Ensure processes and environmental conditions comply with local and national regulatory agencies and Motion safety standards.
Provide technical support and training to customers on equipment operation and maintenance.
Communicate technical information to technical and non-technical stakeholders and meet with customers as needed to support customer satisfaction.
Assist less experienced Field Service Technicians with customer needs.
May lead small to moderate projects at customer sites.
Perform other duties as assigned.