Field Service Technician II

Genuine Parts Company•Appleton, WI

1d•Onsite

About The Position

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems, including hydraulics, component repair, welding, and relatively complex equipment. The role is regionally responsible for equipment and systems repair, preventative maintenance, and installation. The technician provides on-site service to new and existing clients, including emergency repairs, equipment servicing, and upgrades, and supports equipment installed at customer sites through installation, diagnostics, repair, and ongoing support. The position follows detailed guidelines, ensures work complies with applicable regulatory requirements and company safety standards, provides technical support and training to customers, and helps less experienced technicians address customer needs. The technician may lead small to moderate customer-site projects.

Requirements

Typically requires a technical degree and three to five years of related experience, or an equivalent combination.
Ability to read hydraulic schematics.
Ability to operate shop equipment safely.
Excellent verbal and written communication skills.
Ability to work effectively with customers, peers, and management to resolve client issues.
Excellent driving record preferred.
Ability to meet the physical demands listed in the posting, including pushing, pulling, lifting, carrying, climbing, bending, kneeling, reaching, and crawling.

Nice To Haves

Excellent driving record.

Responsibilities

Perform on-site services for new and existing clients, including emergency repairs, equipment servicing, and equipment upgrades on a 24/7 on-call basis.
Install, diagnose, repair, and support equipment operating at customer sites.
Diagnose equipment problems, assess their extent, document findings, and decide whether to repair or replace parts.
Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications.
Keep customers informed about services provided and outstanding issues, and recommend system enhancements, upgrades, or repairs.
Perform moderately complex repairs and installations under general supervision and according to detailed guidelines.
Ensure processes and environmental conditions comply with local and national regulatory agencies and company safety standards.
Provide customers with technical support and training on equipment operation and maintenance.
Communicate technical information to technical and non-technical stakeholders and meet with customers as needed to support customer satisfaction.
Assist less experienced Field Service Technicians with customer needs.
May lead small to moderate projects at customer sites.
Perform other duties as assigned.