Field Service Technician II

Socket Telecom LLC•Lamar, MO

2h•Onsite

About The Position

Socket Fiber is seeking a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The technician installs and configures customer equipment, diagnoses service issues, and installs, terminates, and tests network cabling while delivering a professional customer experience. The role supports Socket’s expanding Missouri service areas, requires travel between service areas, and involves working in most conditions, including outdoors and in underground and aerial environments. The technician must follow applicable safety protocols, codes, and DOT/OSHA regulations and maintain accurate service documentation.

Requirements

High school diploma or equivalent.
Previous experience in telecommunications, installation, construction, or utility work.
Valid, unrestricted driver’s license that must be maintained.
Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
Ability to work outdoors in various weather conditions.
Ability to lift up to 70 pounds.
Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
Flexible schedule, including the ability to work Saturdays and/or Sundays.
Willingness to obtain a Class E license if offered.
Strong verbal and written communication skills, attention to detail, safety focus, adaptability, initiative, and commitment to quality and follow-through.

Nice To Haves

Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
Working knowledge of LAN/WAN technologies and basic networking principles.
Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Responsibilities

Perform independent installations and repairs for residential and business internet and phone services.
Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
Provide professional, friendly, and knowledgeable customer service during visits.
Diagnose and resolve connectivity and service issues accurately and efficiently.
Install, terminate, and test network cabling in accordance with applicable codes and standards.
Complete accurate and timely documentation of service activities.
Safely operate company vehicles and equipment, including ladders and bucket trucks, while following safety protocols and DOT/OSHA regulations.
Maintain a clean driving record and represent Socket professionally in the field.