Field Service Technician II

Socket Telecom LLC•Oak Grove, MO

6h•Onsite

About The Position

Socket Fiber is seeking a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The position supports Socket Fiber’s expanding Missouri service areas and requires travel to various service areas and work in most conditions. The technician installs and configures customer equipment, diagnoses service issues, installs and tests network cabling, documents service activities, and represents the company professionally while delivering a positive customer experience. The role includes operating company vehicles, ladders, and bucket trucks safely and complying with applicable safety protocols and DOT/OSHA regulations. The technician must be able to participate in an on-call rotation that includes nights, weekends, and holidays and have a flexible schedule that allows weekend work. Socket Fiber describes itself as a fast-growing fiber internet provider serving Missouri, Illinois, Arkansas, and Tennessee, with more than 25 years of experience. Its mission is to connect communities through high-speed fiber internet, particularly areas that need access. The company emphasizes respect, advocacy, transparency, progress, and winning, and says it recognizes employee strengths. The role is not eligible for visa sponsorship or relocation. Salary and benefits are commensurate with experience.

Requirements

High school diploma or equivalent.
Previous experience in telecommunications, installation, construction, or utility work.
Valid, unrestricted driver’s license that must be maintained.
Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
Ability to work outdoors in various weather conditions.
Ability to lift up to 70 pounds.
Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
Flexible schedule with the ability to work Saturdays and/or Sundays.
Willingness to obtain a Class E license if offered.
Strong learning aptitude and desire to develop skills and knowledge.
Self-motivated and proactive approach to work.
Attention to detail and commitment to quality.
Sense of urgency and dedication to following through on tasks.
Excellent verbal and written communication skills.
Ability to adapt to shifting priorities in a dynamic work environment.
Strong safety focus and consistent adherence to safety measures.

Nice To Haves

Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
Working knowledge of LAN/WAN technologies and basic networking principles.
Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
Knowledge of cable pulling, terminations, closet buildouts, and building and fire code compliance.

Responsibilities

Perform independent installations and repairs for residential and business internet and phone services.
Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
Provide professional, friendly, and knowledgeable customer service during service visits.
Diagnose and resolve connectivity and service issues accurately and efficiently.
Install, terminate, and test network cabling in accordance with applicable codes and standards.
Complete accurate and timely documentation of service activities.
Safely operate company vehicles and equipment, including ladders and bucket trucks, following safety protocols and DOT/OSHA regulations.
Maintain a clean driving record and represent Socket professionally in the field.