Field Service Technician II

Socket Telecom LLC • Harrisonville, MO

6h

About The Position

Socket Fiber is hiring a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The role supports service areas across Socket's expanding Missouri markets and requires travel between service areas, work in most conditions, and a strong focus on safety and customer service. The technician installs and configures customer equipment, troubleshoots connectivity issues, installs and tests network cabling, and documents completed service activities. The position involves working in underground and aerial environments, including climbing ladders and operating a bucket truck. Candidates must be able to participate in an on-call rotation that includes nights, weekends, and holidays and have schedule flexibility to work Saturdays and/or Sundays.

Requirements

• High school diploma or equivalent.
• Previous experience in telecommunications, installation, construction, or utility work.
• Valid, unrestricted driver's license that must be maintained.
• Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
• Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
• Ability to work outdoors in various weather conditions.
• Ability to lift up to 70 pounds.
• Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
• Flexible schedule with availability to work Saturdays and/or Sundays.
• Willingness to obtain a Class E license if offered.
• Strong verbal and written communication skills, attention to detail, commitment to quality and safety, and ability to adapt to changing priorities.

Nice To Haves

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.
• Aptitude for learning and desire to develop skills and knowledge.
• Self-motivated and proactive approach to work.
• Strong sense of urgency and dedication to following through on tasks.

Responsibilities

• Independently install and repair residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Provide professional, friendly, and knowledgeable service during customer visits.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling in accordance with relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket professionally in the field.

Benefits

• Competitive pay with bonus potential or performance-based commission.
• Medical, dental, vision, and life insurance.
• 401(k) with employer match.
• Free coaching and counseling for employees and families.
• Free fiber service if available in the employee's area.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED