Field Service Technician II

Socket Telecom • Harrisonville, MO

2d • Onsite

About The Position

Socket Fiber is seeking a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The role supports service areas across Socket’s expanding Missouri markets and requires travel to service locations and work in most conditions. The technician installs and configures customer equipment, diagnoses service issues, installs and tests cabling, documents work, and provides a professional customer experience. The position includes operating company vehicles and equipment safely and participating in an on-call rotation that includes nights, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Previous experience in telecommunications, installation, construction, or utility work.
• Valid, unrestricted driver’s license that must be maintained.
• Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
• Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
• Ability to work outdoors in various weather conditions.
• Ability to lift up to 70 pounds.
• Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
• Flexible schedule with ability to work Saturdays and/or Sundays.
• Willingness to obtain a Class E license if offered.

Nice To Haves

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.
• Aptitude for learning and desire to grow skills and knowledge.
• Self-motivated and proactive approach to work.
• Attention to detail and commitment to quality.
• Sense of urgency and dedication to following through on tasks.
• Excellent verbal and written communication skills.
• Ability to adapt to shifting priorities in a dynamic work environment.
• Strong safety focus and consistent adherence to safety measures.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Provide professional, friendly, and knowledgeable customer service during visits.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling in accordance with applicable codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket professionally in the field.

Benefits

• Competitive pay with bonus potential or performance-based commission.
• Medical, dental, vision, and life insurance.
• 401(k) with employer match.
• Free coaching and counseling for employees and families.
• Free fiber service if available in the employee’s area.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED